Returns & Exchanges
Do you accept returns?
Store credit will be issued for unused items. Request to return must be submitted within 7 days of receipt of item. Item must be received by shop owner within 14 days of return request. If the return qualifies, you will receive store credit for the full price of the item + tax, less the cost of return shipping. Customer is responsible for safely packing items so they are received in the same condition.
Is it easy to exchange items?
Once your exchange request is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. Return labels are only available for orders shipping to the continental US and no additional postage is required. A shipping charge will be deducted from your refund. Please note, shipping fees are non-refundable. Please mail multiple orders individually. You will receive an email notification when your return has been processed (be sure to check your spam folder).
How soon will I get my store credit?
Store credit is issued once items are received and inspected by store owner
What items are exchangeable?
Items purchased in the last 7 days, excluding; items marked as final sale, all items listed as a "Second", items purchased using a discount code, free gifts or promotional items with retail value
What items are non-exchangeable / non-refundable?
Items marked as final sale, items purchased with a discount code, all items listed as a Second or Vintage, free gifts or promotional items with retail value
What if my items arrive damaged?
Please reach out within 24 hours of receiving damaged item and we will fix it for you!
Where do you ship?
Worldwide. Free shipping is offered on domestic shipping on orders over $50.00 USD.
What shipping provider do you use?
All items are shipped and insured USPS priority mail. USPS priority offers an estimated delivery time of 1-3 days for domestic and 6-10 days for international shipments. International shipments may be subject to delayed shipping due to customs layovers. Please allow 5-7 days for processing before your order is shipped.
COVID-19 UPDATE: please allow for extra time durring shipping as delivery times are running longer than usual.
How do I start a return?
Please email firstname.lastname@example.org with the subject line RETURN. Please provide the following information within the body of the email: