Shipping & Exchanges
Please allow 5-7 days for processing before your order is shipped.
All items are shipped and insured with the provider that quotes the earliest delivery date. Shipments to PO BOXs will always ship USPS.
International shipments may be subject to delayed shipping due to customs layovers. Additional fees/taxes maybe collected by country of delivery.
COVID-19 UPDATE: please allow for extra time during shipping as delivery times are running longer than usual.
Each order will be shipped to one address. If you need to ship items to multiple addresses, please make separate purchase for each item and ensure the correct recipients email in the mailing address field.
Packages returned due to incorrect mailing addresses will be mailed back at the senders expense.
If you do not receive your shipment 30 days after purchase please notify me immediately. Lost shipment claims must be filed within 60 days of purchase date. After 60 days claims cannot be submitted and I am not liable for purchased items. Refunds will not be given on lost packages 60 days past purchase date.
Do you accept returns?
Store credit will be issued for unused items. Request to return must be submitted within 7 days of receipt of item.
Item must be received by shop owner within 14 days of return request. If the return qualifies, you will receive store credit for the full price of the item + tax.
Customer is responsible for return shipping costs and for safely packing items so they are received in the same condition.
How do I start a return?
Please email firstname.lastname@example.org with the subject line RETURN. Please provide the following information within the body of the email:
Once your request is authorized, please send the package back to
Sandy Kreyer Pottery
471 Margo Ave
Long Beach, CA 90803
Customer is responsible for return shipping costs and safely packing items so they are received in the same condition.
How soon will I get my store credit?
Store credit is issued once items are received and inspected by store owner
What items are exchangeable?
Items purchased in the last 7 days, excluding; items marked as final sale, all items listed as a "Second", items purchased using a discount code, free gifts or promotional items with retail value
What items are non-exchangeable / non-refundable?
Items marked as final sale, items purchased with a discount code, all items listed as a Second or Vintage, free gifts or promotional items with retail value
What if my items arrive damaged?
Please reach out within 24 hours of receiving damaged item and we will fix it for you!
Please keep the shipping box, I require pictures of the box and broken items to provide a refund.
Where do you ship?